WELCOME TO PUBLIC STORAGE

Find move-in day details all in one place.

Public Storage Property
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Manage your space with your phone.

  • Pay Bills
  • Manage Your Account
  • Get Support
Download on the App STor Get It on Google Play

Preparing for Move-in Day

Follow these steps to ensure your move-in goes as smoothly as possible.

Download the App

Manage your account and access the property right from your phone.

Access the Facility

No app? Check your texts for your gate code and confirmation email for any unique hallway codes you may have.

Find Your Space

Check the handy map to easily find your space.

Pull Off the Tag

A tag on your space indicates it’s ready. Simply pull it off and begin moving in.

Lock It Up

Inside your space, you'll find your new lock so you can move in & lock up.

That’s It!

Once you’re all moved in and your space is locked up, you’re done!

Things to Know for Day-Of

Supplies

You can purchase boxes, mattress covers and other supplies in the office.

Bathrooms

Bathrooms are only accessible during open office hours to ensure safety and cleanliness.

Garbage

No repositories are provided, so if you bring stuff in, please kindly take it out.

Questions

Contact your virtual property manager via live chat.

Some of our properties are all virtual.

If this is the case for your facility, you’ll use the on-site kiosk to check in, get live help and more.

Access Instructions

Don’t be intimidated by your space’s roll-up door! Here’s what you need to know about safely opening and closing it on move-in day and visits thereafter.

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Your access code will be conveniently sent to you via text when your space is ready. You’ll use this code to open the property gates, as well as elevator and door keypads. If there is a security tag on your space’s roll-up door when you first arrive, remove the seal and open the door; your purchased lock will be inside.

Use these steps to safely open your space’s roll-up door.
  1. Ensure your hands are empty.
  2. Open fastener.
  3. Place hands shoulder-width apart on the middle of the door.
  4. Slightly bend your knees to use your legs for lifting.
  5. Push ribs up with your fingers.
  6. Walk your hands down for the next push.
  7. Make sure the door is open completely before entering your space.

Use these steps to safely close your space’s roll-up door.
  1. Ensure your hands are empty.
  2. Use the rope to gently ease the door down.
  3. When the door has reached the ground, step on the kick plate and close the fastener.

When your door is firmly shut, close the fastener. Unlock your disc lock and leave the key in, positioning the lock’s shackle to line up with the holes on the fastener. Turn the key to close the shackle, and don’t forget to take the key with you.

When your door is firmly shut, fully close the fastener. Unlock your cylinder lock and leave the key in. Insert the lock into the hole of the fastener until it is flush with the fastener. Turn the key to lock and remove it.

  1. Download the Public Storage App:

    To manage your electronic lock or eLock, make sure your Bluetooth is turned on and your location services are enabled.

  2. Follow the In-App Instructions:

    To simply wake up and unlock your eLock.

  3. Lock it Up:

    You will still have to lock your space manually. Firmly shut the door and slide the lock latch across to the secure position. You’ll hear one beep once your unit is locked.

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Pay Your Bill

Paying your Public Storage bill online is easy and quick.

Pay Your Bill
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Contact Us

Have a question? We’re here to help!

Contact Us