She was very helpful and a joy to talk to
The manager Cathy at this location is great.
I would like to say thank you very much to the lady in the office I believe her name is MsDorthy being so kind and so helpful and helping me do the things that I needed to do for my unit and my safety of my belongings the upgrades they’ve made in the place I really like and my stuff I feel secure that my stuffs gonna be safe God bless you and thank you so much again
I opened this storage to help my mother who was transferring into long term care after a devastating fall while I figure out what to do with her things. When I took over the storage a little over a year ago it felt somewhat affordable so would buy me some time while we work things out so rented the smallest unit they had. Then shortly after got notice it increased to $69. Then shortly after when up to $97 and then I just got ANOTHER email that it is increasing again to $112!! Holy cow! It's tripled from what I started with! I guess thats what they do but it has been a huge disappointment in an already difficult time. I live out of town and now need to figure out how to get there ASAP to liquidate my mothers belongings since god knows when the next increase will be an how much. Expensive and disappointing. I feel like this is a bait and switch scheme!
Cathy is always very helpful and willing to go above and beyond
I moved out on 10/30/24 @ 7pm. Even though the property office closed at 7p the property manager Kathy still assisted me in getting my missing access code and got my locked unit opened. I was moved out after an hour. I appreciate the great customer service she provided. Thanks!
Public storage is horrible. They could not even pay me to store my items there. I used to work at this dive and I quit after 3 months. People, they care nothing about you or your belongings. They have corporate mentality and only care about the money. When I worked their I asked for cameras on side of the building that is next to some run down apartments. I mean come on cameras are not expensive and it would help detour thieves from breaking in but they were to cheap and would not get a camera and I had about 6 units get broken into on that side. That's when I said goodbye because it just showed me how they truly don't care. Once you rent a unit that's it and all that matters. It's not their problem after that and sadly these people lost their stuff because most did not have the unit insured. I am with another company now and have been here over 2 years and it is amazing how different this company is. They do care and because they care the facility I am at has not had any break ins at all the entire time I have worked here. so bottom line is if you don't really care about stuff your storing then this place is a perfect fit for you.
Good clean location definitely had a great experience with management thanks for everything 👏
Cathy was amazing. She really went above and beyond to help me. Great place.
Thank you Cathy for helping me
Cathy was cery helpful thank you
I stopped by the office today to inquire about units for my company to store boxes. She was friendly and very knowledgeable. She showed me units and gave me the information I needed to make a decision for my company. Thanks for your patience and kindness with me since I asked so many questions. Thanks Cathy!
Thank you Cathy for the help
Although the manager was friendly they do not offer moving carts here so if you have to move your stuff inside or upstairs bring your own carts or be prepared to tote it all in by hand. While there several police officers showed up to take reports for break ins.
She keeps place very clean and very nice
Cathy is a wonderful and understanding person. And she is always helpful
Cathy is the best she is always available
I have been coming to this storage for a few months now. Every time I run it the staff specifically Paul he is a pleasure always asking if I need anything. I truly appreciate his mannerism and assisting me when I. Wee help. You all should great to have him.! Thank you Paul for your help always!
Cathy was friendly and the facility was very clean
Military helpful ..thanks Cathy
Cathy and her husband have been very nice to me and are a wealth of information about living in this area
This is the most affordable storage in town
We have a huge 10x10
For a measley 53 dollars per month and our first month was free !!!
The area is completely safe quiet and spotless
It's worth it to put all your things here
You will have peace of mind
Price has gone from $45 to $120 in 7 years
Tried to rent another unit here. Spoke to Chris, who talked too fast even when asked 3 times to slow down, talked over me and laughed at me when I was fed up.
Yeah, not good at all.
I will consolidate to another storage company ASAP!!
Peg is awesome and very knowledgeable. The customer service was pretty great and it seems as if they are getting better at it. I thought that was pretty cool. It's nice to have someone there to have access to when needed and she seemed very helpful and informed me that if I needed to find anyone at the other property could call their location which I thought was convenient.
Very poor customer service and will increase your rent without any notice. Do not recommend.
Cathy was very patient and understanding and she got the job done for me I'm very pleased with the New Management!
I have been a customer for less than 2 weeks. I went to get an item out of my unit on 6/10/2024 at 5:30 pm and the elevator was off and the door to the stairs was locked. No one else was on site and the management didn't answer the phone.
I tried again this morning and same problem - elevator is off with no one on site. I tried calling again but no one answered.
They essentially are holding my things hostage. I tried contacting support through the website and they said I need to wait 72 hours. I have an item I need to ship to my customer and it is trapped in my unit with no way to get it. I cannot afford to wait 72 hours.
I would avoid leasing here at all costs, no matter how attractive the rates are.
I have been renting at the facility for many years and recently took a new unit. The staff Kathye and Paul were very helpful in making this happen as smoothly as possible. the main problem has been the access since the extended system has been operational, the experience has not been as expected too many outages causing difficulty in gaining entry.
By far the worst storage experience I have ever went through. Staff is on site once in a blue moon. No one ever answers or calls you back unless it is to tell you you are past due or they will be changing your lock, and even then your probably getting a call from a different office. There is no communication between the different people that come in and out of that office and their notation for calls are hardly accurate to what was discussed.
I met an awesome lady Ms. Kathye who made my afternoon. Exceptional customer service and very friendly. Looking forward to renting storage at this facility.
Kathye was very sweet and helpful. Made sure we had all we need for storage.
I have been on and off with public storage for many years now and this year they just keep changing the policy taking away my insurance and charging me late fees they raise my rent $25 when I had barely had it a month but all in all I'm still there
When I had went to rent a space, they didn't have a cart or trolley to carry my stuff upstairs. This is the first time I am finding a facility that didn't have a cart. I was told that the cart would be available the same evening. I did call the next day and was told that they don't have a cart or won't have one. Wish this was told upfront. If you are looking for a facility with a cart to carry your upstairs look for another place.
Was in and out in a flash. The lady who helped me was great and she saved me some money so thats always a plus
the service lady was really helpful, helped
me and answered all my questions
Manager on site non-existent for emergencies, broken locks and lockouts. Very, very disappointed that nobody works here despite the posted open hours, especially with an emergency.
The place it self was a 1 star when I first saw it ... Speaking of the Public Storage location on 1938 NE Loop 410 ... But ever since miss Kathye Young has taken over the place you can literally see the difference and how clean it has gotten ... I can only imagine the kinda hard work she has had to put in on a daily basis just to get that place into decent shape which at first I thought it would be almost impossible but thanks to her hard work dedication and professionalism it has ...little by little she has turn that dump into a decent place ... Good job miss Kathye ... Public Storage is very lucky to have a person as knowledgeable and as nice as you ... 5star employees 3 star at best location....
Place is never open, manager is not on site to help open building to access storage unit.
Place is fairly clean, haven't had any issues with unit or access or anything. Only real issue is how idc the staff is about anything other than collecting your money or renting/ selling you things. Need a cart? Unless someone put it back in the elevator area, forget it. Staff does not care enough to even check in the areas you don't have access to. So if someone left it in the lower inside area and you have an upper unit, no cart for you, you get to carry everything back and forth. Staff is more concerned with hanging out in their car than helping you, unless your buying something.
Hit or miss. Either awesome employees or horrible ones!
Best place to buy storage auctions
Had a really good experience at this location. Jen is AMAZING.
This location is not fully staffed and are not there when they say they are supposed to be there.
Also, they never answer their phone and your voice mail seems to go to another location.
We received a very rude and unprofessional voice mail from Rachael saying she was going to ban us from storage auctions if we didnt come and pay for our unit. We had already left multiple voice mails, emails and even stopped by prior to this.
The only saving grace was Paul. He was amazing! He apologized and worked with us to secure our clean out. He was a Rockstar!
Good value for the price. The best thing about this location is Danae, the property manager to see it you need help. She helped our non-profit change accounts and get a larger unit for less. She knows what she is doing and takes the initiative. Wish she was onsite every day. She will return your calls and get answers to your questions. Thanks for great service, Danae!
Cambios en el storage,sin dar aviso algunos a los clientes
They are friendly when they finally do assist you. I routinely purchase units through auctions and this location never has a staff member readily available in the office to finalize a transaction. There's usually a minimum hour wait time and multiple phone calls required to get anyone's attention. It's extremely inconvenient and a waste of time just waiting.
I showed Up Today @350 waited Almost Damn Near 30 mins For someone To Assist me NOBODY, Doors Unlocked No Person On The Lot To Help .
Crystal was so helpful in helping me to switch units. This is my first time getting a storage unit and I had no idea which size I needed. It turns out the one I initially got was too small. She helped me to transfer to a bigger unit and was so helpful and nice.
Gabby was super helpful with the signing up process and answered every question I had! Thank you!
Crystal was great help ! (:
Krystal is Great! Her customer service is impeccable!! Thank You Krystal!!
Crystal was a great help. Very friendly and super nice. Hopefully I see next time I do business with her and public storage.
Crystal is such a helpful and amazing worker .
UPDATE (to 3-stars): After I left this review they did call me and give me a discounted price, which helped. It's unfortunate that that's what it took. But I guess that's the way their industry goes. Just know that will likely happen with any storage unit you rent anywhere. I have been here two years and never had my unit broken into (although others have...I think I've been lucky). If you can afford to do inside, your stuff might be safer. Just be aware in case you have valuables.
Old review (1 star): I was sucked in by the low $99 per month rate which was super competitive but was there only three months and my rate went up to $126 automatically and THEN a few months later it went up to $150 per month. Ugh. So be sure you get an annual contract if you're going to be there for more than a few months. Now I'm looking into options to move. So lame when you'd think they'd want to keep a good customer who pays automatically on time each month rather than having to fill the space again with another new low introductory rate.
Joaquin is the best will recommend
Overpriced units. Will change the price on you without giving you a notice. Can't get anyone from the office on the phone or get a call back. No loyalty to repeat customers
Overpriced units. Will change the price on you without giving you a notice. Can't get anyone from the office on the phone or get a call back. No loyalty to repeat customers
Got my storage broken into and all my stuff was stolen and they giving me a hard time paying for my stuff
Great prices and friendly and helpful people!! My storage room did get broken into once here though!!
They have the worst customer service when you need someones help they were not there do not get a storage there
Will raise the rent every 6 months. I was loading a trailer and needed a cart. There wasn't anyone there at the posted opening time. It took me an extra hour to load the trailer without a cart. The office was still not open when I left. Two hours after scheduled opening.
Monique was awesome! Super helpful; and she made sure that all of my questions were answered
I wanna say I give this place 10/10 I need storage ASAP, they provided that and went above and beyond when I need to upgrade and helped me out would recommend there’s cameras and early access to the facility
Today i had the pleasure of working with Monica. She
was super friendly awaiting corporate. We totaly understan . Killed the job and she was so happy and friendly!!
The facility is clean,well kept,and cool. The manager is awesome.
You should consider burying anything of importantce in the ground Public storage has the worst customer service. They charge more and more without explanation. Then give you no bathroom to use and if you don't have business done at 9 expect to wake up at 5 to hopefully have your possessions still there. If you read these words it gets worse. Find A different option.
The lady was great she help us out to the best of her ability very satisfied with her customer service and how friendly she is Lovely person she is the best
The manager was courteous and hospitable! Accommodated all of my needs. Thank you again for helping me Monique.
Monique was a total help to me and my boys when we are moving out she provided the push cart and help with the unlocking and pleasant all the way around and told us all we can do to move out successfully !!
Monique, the misses upfront, is the best!! She's super sweet and so helpful 💕✨️ She helped me choose the right storage unit size and even walked me to my unit to make sure I was good! She's the best 👌
Monique was very friendly and has great customer service skills. Very professional
Great prices, friendly service
I didn't rent a unit because I am moving out of town. However, if you need/packing and moving supplies...stop here! Monique is a helpful, informative professional It was a good stop and even though I told Monique I wouldn't be renting from her she still helped me decide what size unit I would need in another city! Hows that for service??
Great, fast, and friendly service. Best prices in San Antonio and all the surrounding areas.
Ok just rented my storage with Monique who was very professional and courteous. I really appreciate her patience. I am vision impaired and Monique was very patient with me. She needs to be recognized.
Monique was very nice and informative. She made the rental process very easy. Some of the cleanest storage units I have seen. The property is kept clean very well.
Monique provided amazing service. Was very kinda and helpful. Great customer service. Thank you Monique
Joaquin is very helpful and one of the best employees pubic storage
Great experience! Joaquin was extremely helpful and a class act. He took the time to show me the unit and he explained everything to me clearly. Five stars!
Great service with Joaquin at this location. Friendly and helpful. Got us a good price.
We arrived today to a unit that wasn't ready to occupy!! Thanks to Lindsey for getting us another upgraded unit allowing us to unload the 26' U-Haul truck safely! Thanks Public Storage!! 👍🏽🎊🙏🏽
Theresa is an amazing manager. I highly recommend her and this location.
Teresa is a rock star! She may be new to the job but she’s an old pro! I appreciated all of her help this weekend. I also love this Public Storage location. I only meant to rent for a short period of time but due to unforeseen circumstances I was there much longer. But I have had nothing but great service accessing my unit and have had all my questions answered. The only issue I have had was with the price going up twice since originally renting but I understood that was universal across all public storages and my location did all they could to stave off the price increases for as long as possible on each occurrence.
Meigan is very friendly and knowledgeable. She had to do it twice because I wanted one with the $1 first month special. The unit I chose did not have that. So she had to find one that did have it and redo it. She wasn't upset about it at. I hope to see her again. If I ever have to rent another unit I hope she is there again.
I've used this facility for many times for over 20 years and I recommend them for all of your storage needs.
Great location and Tressa has great customer skills. Eagerly helped with information and rates. Happy I found this!
Manager Teresa has great customer service skills. Easy to get in and out. Very clean
Teresa was amazing from start to finish! Always very courteous and helpful. Highly recommend using this facility. The premise is always clean and very easy to access.
Great place and great customer service. Teresa the Manager was very kind and helpful.
Great experience. The customer service was great.
This location was the second place I was looking for a storage unit and I had to look no further! Theresa answered all the questions I had promptly, patiently, and very kindly with a smile! She was very helpful while she was multitasking and helping other customers close to closing time and made it important to help me find my unit!
Need a cart or assistance in finding a cart to move your heavy stuff on a hot day? Well, don't look any further, you're not going to get any assistance from the employees here.
If customers leave all the carts on the second; third floors and you have access to only the first floor, well, don't look any further for assistance, you're not going to get any.
If you ask for assistance to find a cart on the other floors while no other customers are accessing storage at the same time as you, well, good luck and come back another day and ponder about this inconvenience and your life choices in signing up for a storage unit at Public Storage (formerly Life Storage).