Do you want amazing customer service? Talk to Dee for any amount of time. She could NOT be any more helpful, pleasant, kind, and all around fantastic. These days we don’t see this enough. Thanks, Dee and Washington Street Public Storage.
Ashley is so personable great asset to the company! Thanks Ashley
Ashley is super nice and helpful! I store at a different location but she still helps me with all my questions I have!!!!!
Ashley, thank you so much for the time you spent with me. You did it patiently and with a great attitude! Thanks again! I am really grateful!
Thanks for your help Ashley great phone etiquette 😊
Dee was quite helpful and very knowledgeable. She helped make it easy securing an inside storage unit. Thank you!
Dee was awesome such a sweetheart
Very professional, helpful, and prompt. Ashley was a huge help. Prompt, professional and friendly.
THANKS KEVIN. GENUINELY GOT ME EVERYTHING I NEEDED. AWESOME CUSTOMER SERVICE. APPRECIATE YOU.
Michele (Michelle) and Mr. Kevin are the nicest ever! Very professional yet very friendly and accommodating.
Ms. Dee is also awesome! She took care of my little issues and so is Mr. Hector Quiles!
JT
Kevin, is very professional, knowledgeable, and kind. Excellent customer service. Makes everything easy and simple. Thanks so much Kevin. You are appreciated!
I have been storing my stuff here for a few months and had nothing but great experiences! The front desk clerk Kevin went out of his way to help me out at the beginning of the month! I wanted to change my storage unit to a smaller unit and he spent a lot of extra time making calls and ensuring everything was done correctly so I didn't have to pay extra! Also, when I was done moving out of my old unit, I told him I would have to run home to get a broom and he brought me a broom and dustpan to finish cleaning out my old unit and not have to go home. He told me he would close out the old unit by the end of the day and it was completed within the hour. I would highly recommend using this Public Storage for all your storage needs! Great and friendly service and I LOVE the app that you can use to open and close the gate! Numbers are sometimes hard to remember!
Dee was wonderful!!! Highly recommend coming here! Great prices and great customer service!
Ashley is amazing!!!! She's the best.
Dee thank you much appreciate good service
Dee was very helpful and friendly.
Dee was above and beyond with service and attitude! All around an enjoyable experience!
Not a fan of this company but 5 Star review for DEE SHE IS THE KINDEST PERSON I HAVE EVER MET!
Thanks Kevin for your help with our storage unit. you were very helpful and thorough today and we appreciate you. very happy with the service you provided us, and happy to be patronizing this business.
Dee was super helpful and friendly, had a nice positive attitude that made her customer service all the better!
Dee came out and helped us move the storage
Clean professional facility. Dee is awesome.
Thank you Dee for the help with the app and account services. This Public Storage location is clean too. 5 stars
I have been a customer with this company since more than a year now and at first they gave a good rate and after a few months started increasing without any notice and that too by a very high percentage.
I am out of the country and cannot move out right away and they have almost doubled my payment in a year.
I would never use this facility anymore.
I will be back soon and transfer to another facility.
I woule advise everyone to check the contract and read the fine print as they mention that they can raise the rates without notice. I will consult an attorney and see if what they are doing is as per consumer laws and good business practice.
Great customer service and recovery.
Dee was awesome help in closing out my unit
Great service
I have had a great experience with Public Storage at this location. Kevin has been very helpful and has treated us so nicely. Would highly recommend.
Thank you Kevin and D for your good customer service.
Friendly staffs are available in this location.
Great service to help with directions and answering questions, even giving super discounts over phone immediately 👍
Definitely five stars.
Kevin and Dee have been very helpful.
Kevin is the man!! Very professional and accommodated to my needs with no hesitation. Would definitely recommend storing at this location.
I am so glad that I moved from another storage space to Public Storage. The prices are much more reasonable and this property is safer. Kevin did a great job helping with my new storage unit. He is very knowledgeable and personable. I highly recommend Public Storage on Washington Street.
I used public storage for business purposes. My interactions with the staff were always very positive! The location is clean and well kept. The manager at this location was very helpful when I had questions about how to transfer units and close out. I will definitely come back to this location next time I need a storage unit
Michelle was very helpful!
Michelle has been very helpful with my storage needs.
I went to my storage unit today and I could not get the door up. I tried and tried for a couple minutes. I ended up calling the office and asking them for assistance. The person on staff came out to my unit, a couple wiggles and jiggles on the door and it worked. I was able to open it. Really thankful for their assistance.
Michelle at the Naperville location was very helpful, and has great customer service skills.
Michelle was so helpful assisting me with getting my unit setup before the holidays. Online setup was easy, as well. Would recommend!
Michelle at your Washington facility was a huge help in getting set up in a new unit! Extremely professional, she made several calls on my behalf & answered all my questions about insurance, etc. She is a true asset to your organization & a pleasant surprise in this computer-centric world we all have to navigate now! Please share this review with others!
The manager Shanena was very helpful to help me rent my space here. She is very friendly and kind! Helped me to understand the process how to rent and how to use the app. Thank you so much!
Michelle did a wonderful job with everything!! From getting our unit fixed and getting everything we needed. Thanks again Michelle !!!
Mike piscopo
Michelle was very helpful with my mice in
Extremely helpful! Great facility! Michelle & Kevin are terrific
Great property manager michellw wonderful people skills keep her.
Michelle was so excellent in showing us the available units and made us feel very welcome
Friendly and helpful staff at this location
Hi Kevin, thank you so much for your help.
Kevin was very helpful and professional. Thank you!
I had more questions and Kevin was able to answer all of them and was once again very helpful!
Kevin is always very helpful and very knowledgeable. He is also professional and knows all there is to know about his job. I am very grateful for his help.
July 31, 2023. I need to add to my review. I had more questions and Kevin was very helpful again. He is very knowledgeable and professional. I would recommend him highly!
2019: Rented with company for couple months and after couple months they made 35$ dollar raise just because. Never was told that, but when I called to ask what's up, answer is clear: read little letters. So this is a warning for other people what to expect.
2023: very helpful and concerning manager and managers assistant (or second manager). Still don't like the price management for public storage corp.
I had an awesome experience in this location.John is very helpful, did an excellent job.Two thumbs up for you John.Thank you very much for your help,I truly appreciate it.
John was a great help, resolved a ongoing situation while trying to set up a business account.
Easy access to outdoor units. Unit was dirty and needed a good cleaning before use. Would be nice to have the entry concrete feathered out for easier unloading with hand trucks and furniture dollys.
Saw other tenets storing propane canisters, which makes me uncomfortable due to the explosive qualities.
The Public Storage at Washington and Ring in Naperville is excellent. Kevin has physically walked me through the process twice now as I was a bit nervous as to how storage access, security, availability worked. Thank you Kevin for truly making this a simple, straight-forward event for me!
Kevin at the Washington st storage was fantastic
Kevin was extremely thorough explaining everything clearly and worth a excellent demeanor. We had a couple problems with the bulb not working and he switched us to an alternative unit quick and pain free. I love that you get in and out of the facility using the app and don't have to keep entering numbers on some dialer box. Everything is clean and Kevin was able to renew a reservation we had that had just expired with the best deal.
VERY HAPPY with this decision!
This storage facility is clean and nice. Kevin was super helpful.
Kevin - Property manager is a wonderfule person, good nature
Good listner and a responsive person (Response back in a timely manner).
Always smiling and to keep customer happy.
What else - I guess, he is a good worker as well - several times I have seen him taking the rounds inside/outside the property and always waves when he sees someone.
All the best wishes to the young person.
I want to thank Kevin so much for all his help he is great person and he is a great manager he works very hard to get the job done thank you again kevin
Thank you Kevin. You are always available to answer my questions and concerns. You’re a great asset to your company. Thank you.
Kevin was extremely helpful with the transfer of storage lockers and was very informative with the rate schedule.
This facility is the best! It is neat, clean, and the customer service is superb too! They are customer service friendly. Extremely friendly, and extremely accommodating. KEVIN is the best. I needed so much extra assistance, because I was rushed with my movers. He was so very very accommodating. KEVIN you are the BEST!!!!!!
clean, temperature controlled; the manger Kevin is very friendly and easy to work with
Kevin was great at helping me figuring out what size storage unit I need for my belonging. great customer service
Still using PS in 2022, it's been years - Kevin the Property Manager is a GEM! He is always very polite and cooperative to our needs. The units are clean and the hours are very accommodating.
Have used PS off and on during the last 7 years, Juliet has always been polite and accommodating to our needs each time we have used their services. The area is kept clean and we haven't had any issues with rodents. Location is key to why we choose this facility. No complaints about the staff at all, the only discouraging comment we would ever bring up is the amount of monthly rate increases by the management NOT the staff, still don't understand why it is they increase rates as often as they do.
Kevin- manager is a very helpful, professional and nice person. He helped me with good deal. I wish every customer service manager was delivering the service on the same high level.
The young lady there was fantastic
Kevin is the best! Thank you.
Thank you, Kevin for all your help!!
Kevin was great. Good place to do business.
Super customer service from Kevin! I switched unit sizes, it couldn’t have been easier. I highly recommend this facility.
Kevin was so helpful in assisting myself and grandmother on getting a storage unit and checked on us the day we started moving things in!
It's clean and bug free and fairly comfortable temperature wise there . Management was friendly too
Thank you Kevin great service
Excellent, efficient and helpful service from Kevin, on site. I had tight schedule and needed to move a full lockers worth. Kevin helped me find the best space and schedule it so I had time to get everything done. Very satisfied customer.
Kevin was great to work with. A very clean and safe facility.
So, things happen, keys get lost... That's why I so appreciate it when there is excellent customer in a time of frustration and inconvenience. Kevin was incredibly helpful in helping us schedule getting our lock cut, getting the new one, etc. Friendly and professional throughout. I appreciate the professionalism and great service!
Jennifer was incredible. Provided all the information we needed and andswered all if our questions. Great job!
Great Service! Kevin was very responsive.
Good place! Kevin the manager is very nice and helpful person, always looking to assist us and help us for any concern we had! I highly recommend this place!
Kevin was great to deal with. Very professional, helpful and good at measuring the correct unit size we required for our items. Thanks
Great customer service and Kevin goes beyond to ensure that you have a great experience will recommend this place to any one looking for storage and five star customer service
Great customer service by Kevin the sales manager in the office. He was very helpful with all my questions.
Clean, dry, straightforward
Great customer service by the manager working there Kevin is his name. Highly recommend this location.
Kevin at Public Storage gave me wonderful service. He represents the company very well.
The sales manager in the store was very helpful during my visit. I will recommend Kevin for any storage needs.